Shipping policy

Thank you for shopping with us! We are committed to delivering your handmade products safely and efficiently.

Processing Time

• All orders are processed within 1–3 business days.
• Handmade or custom-made items may require additional processing time. The estimated production time will be displayed on the product page.

Shipping Time

Estimated delivery times:

• Egypt: 2–5 business days
• UAE & GCC: 5–10 business days
• International: 7–21 business days

Please note that delivery times are estimates and may vary depending on customs clearance, holidays, or courier delays.

Shipping Rates

Shipping charges are calculated at checkout based on the destination, package weight, and shipping method selected.

We may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your shipment.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery (or the expected delivery date) with your order number and photos if applicable. We will work with the shipping carrier to resolve the issue as quickly as possible.

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